Pain Qualified Prospect Feed — Validated with Live Job Posting & Technology Data

A Data-Driven Outbound Workflow for Trig

Using job posting intelligence cross-referenced with technology detection to identify B2B SaaS companies actively hiring customer success teams without an existing CS platform — catching them at the exact moment they're solving the coverage problem with headcount instead of AI.

50–100
Qualified Targets Per Month
77,000+
Active CSM Postings Monitored
Prepared for Trig — February 2026 Smartbound AI
Validated Workflow

The “Hiring Surge”

Using job posting aggregation and technology detection to identify B2B SaaS companies with 3+ open customer success roles and no dedicated CS platform — the companies throwing headcount at a problem that AI agents solve faster and cheaper.

How It Works

  1. Scan job posting data across 50M+ listings for B2B SaaS companies posting 3+ Customer Success Manager, Account Manager, or CS Operations roles simultaneously. Filter by posting date (last 30 days) and company characteristics (50–500 employees, Series A through D).
  2. Cross-reference with technology detection to confirm the company runs a CRM (Salesforce, HubSpot) but does NOT have a customer success platform (Gainsight, ChurnZero, Totango, Vitally, Planhat) installed. This gap confirms they're using headcount, not technology, to scale account coverage.
  3. Enrich with company intelligence from funding databases to verify B2B SaaS classification, current funding stage, estimated ARR, employee count, and growth trajectory. Filter for companies in active scaling mode.
  4. Identify decision-makers — VP of Customer Success, Head of Account Management, CRO, or CCO — and enrich with verified contact information. Each prospect includes the hiring evidence, tech stack context, and a personalized outreach angle.
Data Sources
Job Posting Aggregation + Technology Detection + Funding Intelligence
Refresh Rate
Daily (new postings indexed within 24–48 hours)
Volume
50–100 qualified prospects per month
Validation Score: 23/25 — Passed Live Data Validation
Sample Prospects

Verified Lead Cards

Real companies identified through this workflow in a single day of research. Each is actively hiring customer success roles, operates in B2B SaaS, and represents a high-value outreach opportunity for Trig.

Perfect ICP Match
AcuityMD
Boston, MA (Remote)
2 CS Roles Open Series B — $83.7M 10x ARR Growth
Product
Commercial intelligence platform for medical technology manufacturers. Serves 200+ MedTech companies including 6 of the top 10.
Hiring Signal
Actively hiring Customer Success Manager, Strategic (5–7+ years experience) and Customer Success Manager, Growth. Both roles focused on enterprise account management.
Company Size
~100 employees managing 200+ customers. Revenue grew 10x since Series A. Customer growth 253%.
Why Now
Series B closed June 2024 ($45M). Company in aggressive scaling mode with a customer base that has outpaced the team. At 200+ customers with ~100 total employees, the CS team is stretched thin.
A 100-person company managing 200+ enterprise MedTech accounts is the exact profile where AI-driven account coverage would unlock expansion revenue currently being left on the table.
View Careers →
Silverfort
Tel Aviv + Boston + San Francisco
5 CS Roles Open Series D — $222M 1,000+ Customers
Product
Unified identity security platform for enterprise cybersecurity. Trusted by Fortune 100 companies. 100% revenue growth YoY.
Hiring Signal
5 open positions in Customer Success & Experience category including Enterprise CSM and Customer Solution Specialist roles.
Company Size
400+ employees. Adding 100+ new customers per quarter. 60% team growth in the last year.
Why Now
At 100+ new customers per quarter, the 5 CS hires won't close the coverage gap fast enough. The math breaks: each new CSM can handle 30–50 accounts, but 400+ new accounts arrive per year.
Enterprise cybersecurity customers require high-touch onboarding. With 100+ new logos per quarter, the gap between customer growth and CS hiring is widening every month.
View Careers →
Smartly
New York + Chicago + London + Dubai
6+ CS Roles Open $385M Raised VP CS Hire
Product
Social media advertising automation platform serving brands and agencies globally. ~600 employees.
Hiring Signal
VP Customer Success (North America), Senior CSM for Global Strategic Accounts, Agency CSM, CSM for Scale Team, and multiple regional CSM roles. Hiring across all segments simultaneously.
Company Size
~600 employees. $385M total funding. Operates across multiple continents with segmented CS teams (Strategic, Agency, Scale, Regional).
Why Now
Hiring a VP of CS for North America + 5 individual contributor CSM roles signals a full-scale CS reorganization. They're segmenting their book and building coverage across every tier at once.
A VP CS hire plus 5+ IC roles means the CS function is being rebuilt. New leadership will evaluate new tools. The window to introduce AI-powered account management is now, before they cement a new process.
View Careers →
LinkSquares
Boston, MA
CS Hiring Active Series C — $164M 1,000+ Customers
Product
AI-powered contract lifecycle management platform for in-house legal teams. Customers include DraftKings, ProPharma, Wayfair, Boston Celtics.
Hiring Signal
3 open positions including Customer Success Manager. Deloitte Fast 500 ranked (#100). 135% YoY growth from 2020 to 2021.
Company Size
~267 employees across 3 continents. 1,000+ customer milestone. Estimated $25–100M ARR.
Why Now
267 employees serving 1,000+ customers. Legal tech deals are high-value, long-cycle contracts. Losing even one mid-market account to silent churn is expensive. The ratio suggests hundreds of accounts are on autopilot.
Legal tech customers have complex onboarding and high switching costs. This makes proactive account management even more critical for preventing quiet churn in the long tail.
View Careers →
Assembled
San Francisco, CA
2 CS Roles Open Series B — $70.7M Multi-Segment
Product
Workforce management platform for customer support teams. Customers include Canva, Etsy, and Robinhood.
Hiring Signal
Hiring Mid-Market CSM and SMB CSM simultaneously. Segmenting the customer book and scaling coverage across tiers.
Company Size
~100–150 employees. $70.7M total funding (Series B). Growing customer base across eCommerce, Fintech, Healthcare, and SaaS verticals.
Why Now
Post-Series B scaling. They help other companies manage support operations but need to scale their own account management. Hiring across SMB and Mid-Market tiers signals the book has outgrown the current team.
Assembled understands operational scaling challenges firsthand. Their own account coverage gap mirrors the problem they solve for their customers.
View Careers →
Market Context

Why This Signal Matters Now

The B2B SaaS customer success landscape is experiencing a structural shift. The companies hiring CSMs today are solving yesterday's problem with yesterday's tools.

77,000+

Active CSM Job Postings

Customer Success Manager is one of the most actively hired roles in B2B SaaS. The volume of open positions confirms the scaling pain is industry-wide, not limited to a handful of outliers.

101%

Median NRR Dropped From 108%

Net Revenue Retention for B2B SaaS has compressed to 101%, down from 108%. Boards are demanding improvement, but most companies can't hire their way to better retention. The math no longer works.

40%+

CS Hiring Freezes

Over 40% of companies are freezing or reducing CS headcount. The mandate is clear: do more with less. Companies that ARE still hiring are the ones feeling the most acute pain.

90%

Accounts Getting No Proactive Attention

Most CS teams can only proactively manage the top 10% of accounts. The remaining 90% get reactive attention only. This is where churn hides and expansion revenue disappears.

Backup Workflows (Passed Theoretical Evaluation)

What You're Looking At

The lead cards in this report aren't a one-time research project. They're a sample of what a Pain-Qualified Prospect Feed looks like — monitoring job posting data and technology stacks continuously and surfacing B2B SaaS companies with account management scaling pain the moment the hiring signal fires.

What the Feed Looks Like

Every Week
12–25 new prospects per week, each with the hiring signal, why it creates urgency, a ready-to-use outreach angle, and verified VP of Customer Success or CRO contacts.
Week 1 Onboarding
ICP & Pain Signal Map for your vertical, outreach templates for each signal type, and a competitive landscape snapshot — all ready before the first feed ships.
Monthly Refinement
You tell us which prospects turned into meetings. We adjust signal weighting so the feed gets sharper every month.
The Guarantee
50–100 pain-qualified prospects with verified contact info every month — or you don't pay for that month.

Built for B2B sales teams who'd rather have reasons to call than names to guess from.

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